Naturally Wood Furniture is pleased to provide in home delivery and setup for our customers. Customers are not obligated to use the delivery services provided by Naturally Wood Furniture and may pick up their items as well. We do not outsource our deliver service. Every delivery/warehouse employee is trained to properly handle, load and install all of our furniture in your home safely without you having to lift a finger.
Delivery Rates: Please call us at (219) 872-6501 for the current delivery rates in your area.
WILL IT FIT?: It is your responsibility to ensure that all items will fit in the designated areas of your home. If your home has narrow doorways, staircase turns or low ceilings, you should measure these locations to ensure proper fit. It is important that your room is empty and the space is available to receive your new furnishings. If your furniture is unable to be fitted in the desired location, you will receive an in-store credit for the cost of the furniture (delivery fees are not eligible for the in-store credit).
INSPECTION: Each piece that we delivery is thoroughly inspected before loading on our truck. In the event that we find an issue with an item before delivery, we will notify you before delivery.
DELIVERIES: If you need to change your delivery date, please do so at your earliest convenience. This helps ensure that we can reschedule you during a time that works for you. Please call Customer Service at 219-872-6501.
We deliver Monday through Saturday
We have 3 delivery windows which are 10-12, 12-3 and 3-6.
We will make every attempt to complete your delivery within this time frame.
Due to delays on the road, there may be occasions when we are unable to meet this time frame. Should this happen, you will be notified of the delay and given a revised delivery window that works with your schedule. For your convenience, we can contact you in advance to allow you to meet the drivers at your home.
Chicago deliveries and other deliveries out of our delivery zones may be worked out with your salesperson and the delivery manager.
CORRECTION OF DELIVERY DAMAGES: Our Quality Assurance Program strives to ensure that your merchandise is in factory condition. Please inspect the merchandise with your delivery team and note any concerns. Our delivery team will immediately notify Customer Service of your concerns and your salesperson will assist you with any issues.
Assembly: Complimentary assembly is one of the many things that sets Naturally Wood apart from the competition. Let us take the stress and mess out of assembly to give you more time for what really matters, you and your family. See your salesperson for details!
Value: At Naturally Wood Furniture Center, we sell quality furniture and accessories at reasonable prices.
Attentive: We listen to our customers, their needs, their desires. We help you during the shopping experience with friendly personal service. We are continually expanding our product line to bring you, the customer, a rewarding shopping experience.
Quality: According to a Yiddish Folk saying: "The pain of poor quality lasts far longer than the joy of a low price." This is so true with furniture! The savings you reap at the initial purchase may be reflected later in a disappointing product life. At Naturally Wood Furniture Center, we sell quality products built to last at reasonable prices.
Comfortable: Our showroom is a casual, comfortable place for browsing home furnishings and accessories. No pushy sales people. No high-pressure sales tactics or gimmicks. Just quality furniture at reasonable prices displayed in room settings you can relate to.
Dedication to Customer Satisfaction: With our fulltime Customer Service Representatives, you're sure to receive the personal attention you need, both during your shopping experience and after your new furniture arrives at your home or office. If a problem should arise with your purchases, our customer service team is here to ensure your concerns are handled quickly and efficiently and you remain completely satisfied. And because of the experience of our customer service staff, with many Naturally Wood employees having been with the store for nearly ten years, you are sure to find the service you deserve. Our customer service team has interior design training, as well as formal training provided by our key manufacturers. With their training and dedication, our staff knows what it takes to make customers happy.
Don't see exactly the color or type of upholstery you're looking for? Not to worry. Our customer service team can assist you in browsing our thousands of fabric samples. Do you have a specific fabric you'd like to match? Just bring it with you and our customer service team can assist you in matching it with an upholstered piece in stock or guide you in finding the perfect fabric for your order.
We understand that satisfied customers are our best voice, so we encourage you to give us feedback on how we're doing. If you find that something isn't quite right, we are here for you. We have a team of amazingly passionate people who will do everything they can to help you. If you are happy with your purchase, we hope you'll tell others about us.