We are located at 1106 East U.S. Highway 20 in Michigan City, Indiana. Our store hours are Monday through Saturday 9am – 6pm and Sundays from 12pm – 4pm.

Yes, our trained sales staff has a wealth of interior design knowledge and is more than happy to help you with all of your design needs. “In-Home” design services are also available with your salesperson if desired at no charge. We also have a layout planning tool on our website which you can use here.

Please follow the attached link to view our entire return policy.

Please do! You can use this link to leave a review on Google or Facebook.

We sure do! After almost 50 years, you don’t survive without a great network of fellow businesses in the community. Check out this link for more info!

We are always receiving new products weekly at our Michigan City location. Have something specific you are looking for? Call or text us at 219-872-6501 and our trained sales associates will be happy to assist you!

Interested in joining our team? Wonderful! Please fill out an application here. You can also stop by and fill out an application in person as well.

Yes! Sign up for our texting service to receive news about new items, sales and more! Plus, unlike other companies, we will not send you more than 2-3 texts a month. Sign up here!

We are closed on Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas & New Years Day. We also close at 3PM on Christmas Eve and New Year’s Eve.

All requests can be sent to sales@naturallywood.biz . We will always try to help and support as many organizations as we possibly can.

To start, THANK YOU! We greatly appreciate your business. Once an order is placed our sales associates will receive the order and call you to verify the items, pricing, delivery time, order time and your information. Once this is verified, your credit card will be processed and the order will be initiated.

Depending on the vendor and availability, special orders can take anywhere from 2-8 weeks. Please call us for more information and a more accurate time frame based on your specific items of interest.

You can check the status of your order anytime during store hours by calling or texting us at 219-872-6501.

Yes! We currently offer custom orders from Capris and Flexsteel Furniture. We have a dedicated Flexsteel gallery with over 2500 square feet of showroom. We have hundreds of fabric, feet and style options which we can show you using our designing software. We have everything you need to design your ideal piece of furniture from the ground up!

Yes! This is a major difference between us and many other stores which allows you to get your items faster. Since our showroom is considered to be part of our “stock” we can sell you anything you see on our floor. We also have a very large attached warehouse that has a lot of backstock of particular items at all times. This is all in an effort to keep you from waiting and to better service our customers.

Fabric swatches are available for rental from most companies for a 24–48-hour period from our showroom. If we do not have a swatch or cannot get one, we can lend out a pillow or cushion as well. We will take your credit card information as a precaution during the rental period and then shred your credit card information upon return.

You bet! At checkout, simply select “pickup” to pick up the item from our Michigan City location.

Yes! Our sales associates do work on commission. Our sales team works hard to give you the best experience possible and this allows us to be able to reward them for all of their hard work and dedication. Each sales person’s name will be listed on your sale or estimate as well.

We currently accept all major credit cards (Amex, Discover, Mastercard, Visa), checks & cash. We accept payments in person, over the phone or through our texting service. We also offer a FREE 90-day layaway program as well as up to 12 months same as cash financing. More info about our layaway and financing can be found here.

Gift certificates are available for purchase in store or via phone. Please stop in during business hours or call / text us at 219-872-6501.

Yes, we currently offer buy now pay later through Zip Financing. Just select the Zip option at checkout and you will be all set! Payments are then made directly to Zip Financing.

Yes, all manufacturers supply a minimum of a 1-year warranty. Warranty information can be found on the tag attached to your new item or if you have any questions, you can always call or text us at 219-872-6501.

We currently offer a 5-year accidental coverage policy. This plan will cover your purchase from things such as spills, tears, rips etc. The best part? If you don’t use your policy in those 5 years you get your money back in the form of a store credit! That’s why we call it our “No Use, No Lose” Policy! Read more here.

Yes! Part of what keeps our customers coming back again and again is our award-winning customer service department. Our “in-house” service techs are always here to assist you long after the sale should you need them. You can read more about their services here. You can reach out via email directly to our service department at servicenatwood@gmail.com. We also encourage you to check out our 5-year “No Use, No Lose” accidental coverage which you can read more about here.

Our service techs can assist you with ordering replacement parts as long as they are available from the manufacturer. If the item is out of warranty, there may be a charge for such parts.

We currently deliver and service within a 50-mile radius from our store in Michigan City, IN. If you are outside of our service area please call or text us to discuss further options. Delivery fees may apply.

At this time, we cannot haul away any of your previously owned items. However, we are more than happy to move your existing items to another room, garage or to the curb at no charge. Our delivery teams operate on a “1 for 1” rule. Example: If they deliver a sofa, they can help you move an existing sofa. We encourage you to call your local city or refuge department to determine the best course of disposal for your previous items. We also have many local charities that we work with who can accept donations. Please call us at 219-872-6501 for those contacts.

We do not haul away old furniture for a number of reasons. The most important being the health and cleanliness of our customers and their new furniture that we are delivering. Would you want your brand-new sofa next to someone else’s old sofa? Probably not! The second being the cost and logistics of breaking down and disposing of any old furniture and doing a full truck sterilization between every delivery.

Yes, our trained delivery team members will fully setup your items in your home. All you have to do is tell us where you would like your items to go. We can take care of the rest!

Yes, all of our lift chairs have battery backup. Naturally Wood will supply complimentary 12V batteries at the time of delivery.

Many of the items supplied on our website have dimensions attached to them to help with some of these issues. If your doorway is less than 30” we would like you to contact our warehouse management at 219-872-6501 so they can assess the situation. They may ask for pictures or other measurements. In some instances, we will be more than happy to come and measure ourselves before your purchase to make your items of interest will fit.